My idea is to give all Australians the simple skills and confidence to effectively support their family, friends, colleagues and community when those people are struggling with a problem.

A simple face-to-face or online workshop, with ongoing online and/or peer support, can effectively equip most people (including young people) to identify the signs of distress in others, to approach them sensitively, to listen actively, to respond with empathy, to ask useful questions, and to refer them to professional help if needed. The workshop would raise the emotional intelligence of participants through greater understanding of self and others' feelings and motivations. Participants will be empowered to allow others to solve their own problems without telling them what to do, while linking people to the expert help that is so vastly under-utilised in Australia.

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