Wouldn't it be great if you could express your thoughts to bureaucrats directly? In Seoul, you can.

CASE STUDY: The Seoul City Government's 'Big Ear'

The Seoul City Government in South Korea has a “Big Ear Policy”, which encourages residents to submit ideas on how to make the city a better place.

These ideas are then discussed by the government, and members of the public to see how and if they might be implemented.

In addition to the online platform there is a 24/7 call centre, and a statue of an ear outside City Hall that ‘speaks’ and invites people to express their thoughts or complaints.

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